Security and trust, in plain words.
Each patient’s information belongs to them. Here is how we hold to that, for your patients and for your team.
Our commitments
Four principles guide every Team agreement.
It belongs to the person
Each patient’s information belongs to the patient. It reaches your practice only with their consent.
Consent comes first
A clinician or Team sees a patient’s information only with that patient’s consent.
A copy or deletion on request
A patient can ask for a copy of their information or for its deletion, with a 30-day window to restore after a deletion.
A BAA where HIPAA applies
Patient information reaches a practice only after a signed BAA where HIPAA applies.
What every Member reads: Your information is yours. We keep it private and use it only to serve you.
Talks with the Agents
- We keep the text transcript only, for 30 days, then delete it.
- Hazel, Cassia and Marcus are Agentic Intelligences.
- What every patient hears about the Agents: they explain and help you prepare; your clinician diagnoses and prescribes.
- Practice payments run through Stripe and carry business billing details only.
Security reviews and procurement
Hospitals and medical centers: we work through your security review and procurement together, before any agreement.
Bring the Lead Agents to your patients.
Practice and group plans are priced per seat and agreed with you in a conversation. Your practice agreement, and a BAA where HIPAA applies, come first.